Frequently Asked Questions
1
What types of counselling or psychotherapy services do you offer?
We offer individual, couples, family and group counselling and psychotherapy sessions, tailored to address various emotional and psychological challenges.
2
How can I book an appointment?
You can book an appointment by:
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Texting us via WhatsApp (Business) at +65 8856 2408. Replies are within 2 working days, and during office hours only.
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Click here to connect with us.
3
Do you provide online counselling and psychotherapy sessions?
Yes, we offer online therapy sessions via secure video conferencing platforms for clients who prefer remote consultations.
4
What are your operating hours?
We are open Mondays to Fridays, 10AM to 5PM, and Saturdays, 10AM to 2PM. We are closed on Sundays and Public Holidays.
Should you require immediate, urgent assistance, please contact these 24-Hr helplines:
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SOS: 1767
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SOS CareText (WhatsApp): 9151 1767
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National Mindline: 1771
5
Are the Centre's counsellors and psychotherapists licensed?
Our counsellors and psychotherapists are registered, or are eligible to be registered, with the Singapore Association for Counselling (SAC), Association of Psychotherapists and Counsellors Singapore (APACS) or other relevant organisations.
6
Are the counselling and psychotherapy sessions confidential?
Counselling and psychotherapy sessions are confidential.
Confidentiality is a fundamental aspect of the counselling relationship and is something we take very seriously. This means that, in most situations, what you share during your sessions will not be disclosed to anyone outside of the counselling team without your explicit consent. Your privacy and trust are respected at every step, fostering a safe space for honest and open conversation.
However, there are important exceptions to confidentiality that are in place to ensure safety and comply with legal or ethical requirements. Counsellors may be required to break confidentiality if they believe you or someone else is at risk of serious harm, if there is disclosure of abuse or neglect involving a vulnerable person, or if they are compelled by a court order. These exceptions are rare and discussed with care, and your counsellor will always aim to involve you in any decisions about sharing information whenever possible.